Frequently Asked Questions

Character Bounding is wearing an outfit composed of everyday clothing and accessories inspired by a fictional persona.

It is not a costume. Oftentimes the wearer aims to embody a specific quality of that character.

It's a way of adding magic to every day!

Want to learn more about Character Bounding?

Click here for TheCB.Co’s Origin Story, which shares how Disney Bounding, and the belief that we can make our dreams come true inspired the creation of The Character Bounding Company.

Our team fills your order within 4 business days of completing the purchase on our site (oftentimes faster). The delivery timeline depends on the shipping method you select during checkout. Your chosen shipping method +4 business days will determine when you can expect your order to arrive at your doorstep.

We aim to provide exceptional products, seamless online ordering, and timely deliveries. However, we understand that sometimes things may not go as expected, and that's why your feedback is invaluable. Whether your experience was positive, neutral, or negative, we want to hear from you.

Positive feedback lets us know we're on the right track, motivating our team to keep up the good work. Neutral feedback allows us to identify areas needing improvement, ensuring we maintain consistent service levels. And, of course, negative feedback will enable us to rectify issues and make things right with you and future customers.

If you'd life to discuss a situation, we'd ask that you please send us an email to Info@TheCB.Co Or If you’d like to share a review publicly, please click here.

We’re committed to hearing your thoughts, and suggestions. All feedback will be thoroughly reviewed by our customer support team.

While we’re fans of the characters these companies feature in their movies, shows, and theme parks, the Character Bounding Company is not sponsored, endorsed, or affiliated with the Walt Disney Company, Universal Entertainment Corporation, Warner Bros. Entertainment Inc, or any of their subsidiaries.

We accept Visa, Mastercard, Shop Pay, Google Pay, and Apple Pay.

There are no hidden fees or extra charges from our end. We believe in transparency and are dedicated to providing a price structure that is straightforward and honest.

However, we want to inform you of a potential cross-border transaction fee that your credit card provider could charge. While we offer the option to pay in U.S. dollars or Canadian dollars, our operations are in Canada, and some U.S. credit card companies will charge a cross-border transaction fee to their clients. We do not impose these fees; they are initiated and collected by your credit card company. To help avoid any unexpected charges, we recommend checking with your credit card issuer regarding potential cross-border transaction fees they may impose.

Additionally, depending on your country and state, you could incur a duty fee at delivery. Your state's specific import regulations determine this fee, and funds collected are paid to your state's governing body.

We want your experience to be positive and we offer exchanges or refunds for orders that arrive damaged or with defective pieces. Please email Info@TheCB.Co regarding product concerns within 14 days of the items being delivered; we will work with you on a case-by-case basis to resolve the matter.

Each box is specially crafted for our shop, ensuring a unique flair you won't find anywhere else. Inside, you'll find a captivating mix of quality-constructed pieces conveniently bundled together. Plus, you'll save yourself the hassle of endlessly searching for individual items. When measuring the value of our boxes against alternatives elsewhere, our customers typically find savings ranging from 20% to 35%.

Choosing which box is best for you varies for each person. Perhaps this time, you're looking to tap into the knowledge of a book-loving princess who stands up for what she believes, or you want to embrace an edgier side with a hint of an inner villain. No matter your choice, there's an option for you. So have fun when selecting the character box to complete your Character Bound.

Everywhere! Whether you're heading to the office, dining at a restaurant, going out to a movie, or visiting a theme park, the options are endless.

These pieces are meant to be enjoyed and worn with confidence. You have the freedom to express yourself, so start creating looks that were inspired by a character and reflect your true self.

Yes! These items are designed for you to wear anywhere, including theme parks! So, whether you're watching fireworks, saving the galaxy, or flying by banshee or broomstick, these pieces are part of your ensemble and ready for the adventure.

The best way to learn about upcoming releases is to join our Character Bounding community. While we don't have a release date for our next set of boxes, you can stay informed by following our social media channels (TikTok, Instagram, and Facebook) or subscribing to our newsletter. Once we've finalized the details, our online community will be the first to know.

Watch for updates—we're excited to share more soon!

We're currently in the planning stages and engulfed in various stories. If there's a particular character you want to see featured in our next set of boxes, send us an email to Info@TheCB.Co and let us know your recommendations. We always value input from the Character Bounding community and look forward to hearing from you.

Our team is committed to being mindful of our environmental footprint. When possible, our packaging materials are chosen to favor recyclable or reusable options, including compostable mailers, compostable tape, recyclable cardboard boxes, and starch foam that can decompose in water. Simply run hot water over the biodegradable foam, and it will dissolve, leaving zero waste.

Furthermore, we recognize that the journey toward sustainability is an ongoing process. We are open to learning and implementing new ways to minimize negative impacts on the environment. We welcome your suggestions as we strive toward a more sustainable future.